The Consumer Protection and Technical Supervision Office recently addressed a dispute involving a consumer and Euronics. On September 18, 2025, a consumer purchased AirPods Pro3 headphones from Euronics. Subsequently, the left earphone began to whistle.

On November 6, 2025, the consumer brought the headphones and charging box to the trader, who offered to replace the left earphone. The commission subsequently made its decision regarding the case, which involved the guarantee, technology, and details.

Topics: #consumer #commission #which

2 thoughts on “The consumer blames the trader for scratching the loading tray and demands a refund. What does the commission think?”
  1. This situation highlights the importance of careful handling and quality control when selling electronic goods.

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