The error made by Eesti Energia has led to a wave of discontent

Eesti Energia notified over 20,000 residential customers yesterday evening that fixed-price contracts with discounted rates would be terminated early. The company, a state-owned energy provider, sent the letter following repeated public statements indicating it would not alter its existing fixed-price contract policy, despite significant increases in electricity prices on the exchange. Customers who received the letter sought clarification from Eesti Energia, but the company’s customer service department was closed for the day and no relevant information was available on the company’s website.

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