Lawyers at the Department of Consumer Protection and Technical Supervision (TTJA) have expressed concern over a growing trend among online stores to remove contact information from their websites. According to Simmermann, a representative from TTJA who appeared on the Äripäev radio program “Development and the future of e-commerce,” this practice is occurring despite a legal requirement mandating contact information for ten years. The move raises questions regarding consumer protection and the ability of consumers to effectively resolve issues with online retailers.

Topics: #consumer #protection #contact

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