Consumer protection: e-shops must not hide customer’s contact information from the customer

The Consumer Protection and Technical Supervision Office (TTJA) has raised concerns regarding a recent trend in e-commerce, noting that many online retailers are removing customer contact information from their websites. According to TTJA lawyer Martin Simmermann, who discussed the issue on the Äripäeva radio show “E-commerce development and future,” this practice has been occurring despite a legal requirement mandating the availability of such information for ten years. The TTJA’s focus remains on consumer protection and ensuring businesses provide accessible channels for customer communication.

Topics: #consumer #protection #contact