Tallinn resident Anna reported an issue with a new Telia router that experienced overheating. Following the incident, Telia offered to replace the device. However, Anna was required to pay for the original, malfunctioning router.

A Telia sales manager stated that the device was incorrectly installed, specifying that it should be positioned vertically. Anna was asked to pay for the damaged device.

Topics: #telia #pay #device

One thought on “The customer is disappointed with Telia service: why should I pay for a broken device?”
  1. “It’s frustrating to be charged for a product that was initially faulty and caused a problem.”

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